Cold showers and the cold shoulder.
This morning, my shower was much colder than usual, but I didn’t have time to figure out why. Kara’s was even colder, and now I’m fairly upset at Northwest Natural. We finally got home tonight at 9:00pm and once I figured out our gas was entirely shut-off, I put a call into Northwest Natural (after searching for the carrier without any information regarding it, whatsoever). It turns out they have no 24-hour line for customer service (only gas emergencies) and their voice-activated self-service system is more of a joke than anything.
I sent in a comment/complaint (more the latter) through the Web site, just to solidify my anger:
My wife and I just moved into our new home (1302 NW 26th Ave., Battle Ground, WA 98604) and were treated with a surprise this morning with no hot water. When I finally got home this evening, I attempted to solve the problem, and found the gas was simply no longer flowing. Being that I’ve not had natural gas, I was slightly confused and attempted to call to get things rolling again, but to no avail. We were not left with any account information from the previous owners and have received no requests for payment or notices of shut-off. I understand I *should* have thought to call, but, as I stated, I’ve never had natural gas and was not informed how or when to pay; in fact, my assumption was that it was rolled into other services. I do not feel as if I’m asking too much to be able to call at 9:00pm on a weekday and, at least, use an automated system to get things restored with my street address and credit card information. We have no issue paying, as we’d like hot water, heat, and a fire, but we’ve heard nothing up to this point and are quite upset we’ll have to wake up tomorrow morning to cold showers once once.
I’m going to try their super-special Gas leak emergency number now.